• Allied Facilities Management

Quality Assurance

At Allied we maintain a desired level of quality in the services we provide, especially by the means of attention to every stage of the service we deliver to achieve optimum service.

We strive to provide our customers with services that meet or exceed their expectations.

We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.

We have therefore implemented systems and procedures to support the business in our aim to deliver total customer satisfaction, including:

• Regular gathering and monitoring of customers feedback
• Inspection Audits – using this system across all our services, we are able to ensure an efficient and professional workplace
• A customer complaints procedure
• Selection and performance monitoring of suppliers against set criteria
• Recruitment, training, retention and development for our employees
• Regular audits of our internal processes
• Measurable quality objectives which reflect our business aims
• Management reviews of audit results, customer feedback and complaints

ISO 9001: 2015 QMS

Drug & Alcohol Policy

Allied strictly adheres to our Drug and Alcohol Policy. The Policy outlines the processes in identifying and/or dealing with drugs and alcohol in the workplace. It is applicable to all personnel including
contractors within Allied.

The Policy defines the obligations of all employees and contractors, as a condition of employment, to work in a fit state. This includes the obligations of fellow employees and contractors to notify their
supervisor of any employee or contractor who does not appear to be in a fit state to work.

The Policy outlines the procedure for random testing and the right to remove an employee or contractor from the work site.

WHS & EWS Safety System

  • Allied manage our safety system through:Injury and Incident Management

    Allied has developed and maintains a reporting and corrective action system and register of all injuries and incidents that occur in relation to the delivery of services.

    Personal Protective Equipment (PPE)

    Allied provides, records and maintains PPE for its staff.

    Risk Assessments

    Risk assessments of the services provided to clients are prepared and reviewed annually.  This assessment forms part of our Operations Plan.

    Safe Work Method Statements

    A documented safe system of work is developed and implemented at all sites.

    Site inductions and Training

    Allied develops and maintains generic and site specific induction and training that is applicable all staff by site. A register of completed inductions and training is maintained.

    Staff inductions

    Appropriate levels of WHS Induction are provided to staff, which is documented and maintained by client and site.

    Records Management

    Allied maintain WHS records in a detailed yet legible format.

    ISO 14001:2015 EMS

    AS/NZS 4801:2001 WHS

Our values

reflect our purpose, our priorities and the beliefs by which we conduct ourselves. They guide the way we work with our business partners, within our communities and with each other.

Through collaboration, integrity, client focus, professionalism, and community, we have created a vibrant company culture where ideas can blossom, people can thrive and success can flourish.

Our values are the fundamental basis of our sustainability management system along with our Code of Conduct and distinctive policies. Our transparency and honesty ensure we continually hold ourselves to high standards.

A Trusting Supportive Ongoing Partnership is our promise to you!

Client Focus

At the centre of our business are our clients. All the work we perform and our success is built on customer satisfaction.

Integrity

Allied advocated integrity within our organisation. Our people adhere to high ethics and moral principles.

Collaboration

Our ability to foster a collabrative evrionment within the business and with our client is key to our success.

Professionalism

We provide and expect our people to deliver professional services

Community

Allied is a community-driven organisation. We promote and suport safe and secure comunity evnironments.

Guaranteed Results

Not only we train you, but we also work with you to ensure you get desired results.

Some of our Progress

We have highly trained staff available that implement cleaning measures.

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